What is Respondly?
Every WhatsApp or Instagram message that goes unanswered for more than a few minutes is a customer who may already be talking to your competitor. Most businesses miss these not because they don't care, but because nobody can watch the inbox 24/7.
Respondly is an AI assistant that replies to every WhatsApp and Instagram enquiry instantly, around the clock, and works the way you decide.
How it works, in plain terms
- A customer messages your WhatsApp or Instagram: about a property, a car, a course, a treatment, whatever you sell.
- The AI replies immediately, in a natural, on-brand conversation, from your own business knowledge and catalog.
- It does what you set it up to do: just answer questions, help customers find the right product (photos included), capture enquiries, or greet them and hand over to your team.
- It only asks what you choose, when you choose: details can be saved when a customer mentions them, asked only before handover, or only for an order. Nobody gets an interrogation.
- When someone needs a person, it tells them your team will reply, alerts you, and the chat waits for you in the Conversations inbox.
What makes it different from a generic chatbot
- Customise it without writing prompts: choose goals, questions, reply style and handover rules with simple settings, test in a safe preview chat, then publish. Roll back any time.
- Never makes things up: it answers from your business knowledge and live catalog, and says it will check when it doesn't know.
- Works in the customer's own language: including Malayalam, Manglish and Arabic, not just English.
- You're never locked out: every conversation is visible, you can take over or pause the AI any time, and it steps back when your team replies.
Ready to see it running for your own business? Start your free trial →. You won't be charged for 7 days.