An AI assistant that works your way
Respondly isn't a one-size-fits-all chatbot. Decide what your assistant does, what it asks and when your team steps in, and it answers every WhatsApp, Instagram and website enquiry from your own data. Sell in the chat, or on your own store with the Online store add-on, and our team helps you set up.
From first message to paid order, and straight into your CRM
Your assistant no longer stops at answering questions. It can take the order and the payment in the chat, and hand every ready lead to your sales team in Zoho CRM.
Sell in the chat: orders and payments
Customers order on WhatsApp, Instagram or your website chat without leaving the conversation. The prices and payment links come from your catalog and your own payment account, never made up by the AI.
- Answers from your catalog with live prices and stock
- Sends an order summary to Confirm, Change or Cancel
- Customers pay into your own Razorpay (India) or Stripe account
- Track, ship and deliver orders, with customer updates sent for you
On the Growth and Pro plans.
Leads land in Zoho CRM on their own
Connect Zoho CRM in a few clicks. Each lead your assistant qualifies shows up in Zoho with everything it learned in the chat, so your sales team follows up from the tool they already use.
- Ready leads become Zoho CRM Leads automatically, or with one click
- Every detail your assistant collected, mapped to your Zoho fields
- Updated in Zoho whenever the lead changes in Respondly
- Works with every Zoho data centre: India, US, EU and more
On the Growth and Pro plans.
Your own online store, run by your assistant
Add it to your Growth or Pro plan, and the products your assistant already sells in the chat become a store page at your own address. Shoppers browse, pay and track their order there, and your assistant is one tap away whenever they have a question.
An add-on for Growth and Pro, from ₹2,499 a month ($29 outside India)
with 300 store orders included. Free during your 7-day trial.
New · Assistant Studio
Your assistant, your rules
Give your AI assistant one job, decide what it asks and when, and when a person steps in. Simple settings, no prompt writing, and a safe test chat before customers ever see a change.
Capture leads
Saves only the details you choose, asked only when you choose.
Take orders
Recommends real items with photos, sends the order and a payment link.
Answer questions
Hours, prices, policies, from your own business knowledge. No lead forms.
Book appointments
Finds a free slot and books it. Coming soon.
Collect only what you need
A detail you save isn't automatically a question. Choose, per detail, how it's collected, and nobody gets an interrogation.
Save if mentioned
Never asked. Kept if the customer says it.
Ask when needed
Only when it matters to what they want.
Ask before handover
Just before your team takes over.
Needed for an order
Only when they want to order or book.
Answers from your facts
FAQs, policies and offers with expiry dates. It says it'll check rather than guess.
Test, publish, roll back
Chat with your changes first, see why it replied, publish when happy, undo any time.
Platform capabilities
What Respondly does for you
24/7 AI Conversations
Your AI agent never sleeps. It responds to WhatsApp, Instagram, and website chat instantly — at 2 AM or 2 PM — with the same accuracy every time. No off days, no delays.
Instagram DM Automation
Connect your Instagram professional account and your AI replies to every DM automatically — same real-time speed and accuracy as WhatsApp, no separate setup.
Auto-Import Listings from Instagram
Already posting your properties or products on Instagram? Respondly pulls your existing posts in as ready-to-review listings — photos and captions included — so you never re-enter your catalog by hand.
Human-Like Responses
Respondly doesn't send generic messages. It reads each customer query, understands the intent, and replies with your real data in a natural, friendly tone.
Multilingual AI Conversations
Your AI automatically detects and replies in the language your customer actually writes in — English, Malayalam, Manglish, Arabic, and beyond — with no manual language setup required.
Customise Your Assistant
Choose what it does (answer questions, recommend products, capture enquiries, greet and hand over), its tone, languages and questions per message. Simple settings, no prompt writing.
Collect Only What You Need
Every detail can be saved only if mentioned, asked when needed, asked before handover, or asked only for an order. A lead is marked ready once what you chose to ask is known.
Business Knowledge
Hours, branches, FAQs, policies and time-limited offers in one place. The AI answers from these and your live catalog, and says it will check rather than guess.
Test Before You Publish
Chat with your draft in a safe test assistant (nothing is sent, no leads created), see why it replied, then publish. Every version is kept, so you can roll back in one click.
Handover & Conversations Inbox
Hand a chat to your team when a customer asks for a person, complains or asks something the AI can't answer. Reply, take over or pause the AI from one inbox.
Instant Alerts
Get an email and WhatsApp message the moment a lead is ready or a customer needs a person, with everything the AI already learned.
Website Chat Widget
Embed a branded AI chat widget on your website with one line of code. No developer needed. Visitors chat, AI captures the lead, you close the deal.
Orders & Payments in the Chat
Customers order on WhatsApp, Instagram or web chat, confirm a summary and pay into your own Razorpay (India) or Stripe account. You track and ship from the Orders page, with a sales report. On Growth and Pro.
Zoho CRM Sync
Connect Zoho CRM and every ready lead becomes a Zoho Lead, automatically or with one click, with your fields mapped. Kept up to date as the lead changes. On Growth and Pro.
Export Leads to Excel
Download every captured lead, with the details your assistant collected, as an Excel file from the Leads page. Your team keeps using the tools they already know.
CSV Import
Already have your listings or products in a spreadsheet? Save it as a CSV and upload it, and your entire inventory is imported in seconds. AI uses it immediately.
Listings & Product Management
Add, edit, and manage your properties, services, or courses directly from the dashboard. Your AI uses this live data to respond to every customer query accurately.
Smart Matching
When a customer describes what they need, the AI extracts their requirements and matches them against your inventory in real time — surfacing the best options instantly.
Performance Dashboard
Track conversations, handovers, leads and AI usage from one clean dashboard, whether your assistant captures leads or just answers questions.
Starting Templates You Can Customise
30+ industry starting templates (or describe your own business) give you the right fields and catalog from day one. Switch template any time without losing your own fields.
Private & Secure
Your customers, chats and catalog are yours alone, kept separate from every other business. Connected accounts and payment keys are stored encrypted, and every webhook is verified.
Industry use cases
Tailored for your vertical
Start from a template for your industry, with the right details and catalog built in, then customise what your assistant asks and does.
Real Estate
Property Search on WhatsApp
Buyers describe their requirements in natural language — area, bedrooms, budget. AI matches them to your live listings and shares details instantly.
Site Visit Requests
When a buyer is interested, the AI asks for their name and a good day, and hands the request to your team to confirm.
Property-Specific Q&A
Buyers ask specific questions — "Is parking included?" or "What's the possession date?" — and AI answers from your listing data.
Health Clinics
Appointment Requests
Patients ask about doctor availability and leave their name and preferred day in the chat, so your front desk calls back ready.
Service & Fee Queries
"What's the consultation fee for dermatology?" or "Do you accept insurance?" — AI answers instantly from your configured data.
Doctor Availability
AI knows your doctors, their specialties and timings, and shares them accurately with every patient who asks.
Education & Coaching
Course & Batch Information
Students ask about course content, batch timings, and start dates. AI gives specific, accurate answers from your course catalog.
Fee & EMI Queries
Parents ask about total fees, EMI options, and scholarships. AI handles these sensitively and captures lead details for your counselors.
Enrollment Assistance
AI guides students through the enrollment process, answers eligibility questions, and captures the lead — so your counselors focus on converting.
You're not on your own
We help you set up your business, then stay close
Respondly is software with people behind it. Our team helps you get your assistant working the way your business does, and is a message away whenever you need a hand.
Talk to our teamSetup, done with you
We help you connect WhatsApp and Instagram, add your products and business facts, and get live.
Tuned to your business
We help you set what your assistant says, asks and hands over, so it sounds like you.
Help with your store
From your first products to the design and payments, we help you open the Online store add-on.
Real people when you need them
Ask from your dashboard or message us. If your setup gets stuck, we reach out to you first.
Start your free trial today
Setup takes less than 10 minutes, and our team is here to help. 7-day free trial, no card needed.