Make the AI assistant work your way
Not every business wants the same thing from an AI assistant. Some want every enquiry turned into a qualified lead; others just want customers answered well, or greeted and handed to a person. With Respondly you decide, with simple settings and no prompt writing.
Choose what it's for
Answer questions, help find products, capture enquiries, greet and transfer, or any combination.
Choose what it asks, and when
Every detail can be saved only if mentioned, asked when needed, asked before handover, or asked only for an order or callback. No more interrogating every visitor with the same questions.
Give it your facts
Hours, branches, FAQs, policies and offers (with expiry dates) in one place. It answers from these and your live catalog, and says it will check when it doesn't know.
Decide when a person steps in
Handover when a customer asks for a person, complains, or asks something it can't answer. Your team gets alerted, and the chat waits in the Conversations inbox.
Test before customers see it
Chat with your changes in a safe test assistant, see exactly why it replied the way it did, publish when you're happy, and roll back any time.